Refund policy

Sales, Returns & Refund Policy

At Somm Zero, we want every order to arrive safely and every customer to feel confident ordering from us. If something isn't right, we'll always do our best to resolve it quickly and fairly.

Orders

All orders placed through the Somm Zero website are subject to product availability and acceptance.

After placing an order, you will receive an email confirming that we have received your order. Your order is considered accepted once it has been processed and dispatched.

All prices are listed in Canadian Dollars (CAD). Applicable taxes, shipping costs, and handling charges will be displayed during checkout before payment is completed.

Payment must be made in full at checkout using one of the payment methods available on our website.

Damaged or Incorrect Items

We take great care when packing every order. If your order arrives damaged, faulty or contains the wrong items, please contact us within 48 hours of delivery at hello@sommzero.com.

Please include:

  • Your order number

  • A brief description of the issue

  • Photographs of the product and packaging where possible

Once reviewed, we'll arrange a replacement, exchange or refund where appropriate.

Returns

We want you to be happy with your purchase.

If you wish to return an item, please contact our customer service team within 30 days of receiving your order at hello@sommzero.com before sending any products back.

To be eligible for a return, products must be:

  • Unopened and unused

  • In their original condition

  • Returned in suitable packaging

Unfortunately, we cannot accept returns of opened products unless they are faulty or damaged upon arrival.

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

Refunds

Once returned items have been received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is the result of an error or fault on our part.

Product Recommendations

Taste is personal, and while we hope you'll love every bottle, we cannot offer refunds simply because a product does not suit your personal preference.

If you'd like help choosing the right products before placing your order, our team is always happy to make recommendations.

Contact Us

If you have any questions about shipping, returns or your order, please contact us:

Email: hello@sommzero.com